Do you specialise in European and premium vehicles?
Yes — European and premium marques are our focus (BMW, Mercedes-Benz, Audi, Volkswagen and similar). We also service Japanese and Korean vehicles (Toyota, Mazda, Honda, Hyundai, Kia and others) for logbook servicing, diagnostics and repairs. If you are unsure, call or email with your make, model and registration.
Do you service hybrid and electric vehicles?
We service many hybrids for logbook servicing, diagnostics and common repairs (high-voltage hybrid systems confirmed case by case). Battery-electric vehicles (full EVs) are different — we do not offer EV logbook servicing, because those schedules and systems need an EV-capable workshop. If you have an EV with a limited non-HV concern, ask us and we will confirm what we can do in-house.
How much is a logbook service?
Logbook service starts from $219 + GST for all makes. Final cost depends on your vehicle, oil capacity and what the manufacturer schedule includes. We confirm pricing when you book and give a written quote before any extra work.
Do you offer fleet or corporate servicing?
Yes. Corporate servicing starts from $179 + GST (by vehicle / oil capacity), with priority booking and clear invoices. Business fleets also receive 20% off eligible servicing and repairs — confirmed at booking. See our fleet services page or download the fleet PDF overview.
Where are you located and what are your hours?
We are at Unit 2/44-48 Bentley Street, Williamstown North VIC 3016. Opening hours: Monday–Saturday, 9am–7pm. You can get directions via Google Maps from our Contact page.
How do I book a service or request a quote?
Use Book a Service or Get a Quote online, or phone / email / WhatsApp during business hours. Prefer a date in the booking form — we confirm the workshop time with you.
What diagnostics equipment do you use?
We use professional scan tools, professional diagnostic equipment where appropriate for the vehicle, and oscilloscope-based testing for complex electrical and sensor faults - so we verify components, not only read fault codes.
Do you offer logbook servicing without voiding warranty?
We perform logbook servicing to manufacturer schedules with documentation suitable for warranty records. Use the correct oil and parts specifications for your vehicle; we will confirm what applies to your make and model before the service.
Do you provide pre-purchase inspections?
Yes. Pre-purchase inspections are ideal for private sales and used cars. We inspect key systems and report findings so you can decide before you buy. Book via the pre-purchase inspections page under Servicing.
Which areas around Melbourne do you serve?
Our workshop is in Williamstown North; customers visit from the inner west and wider Melbourne - including Newport, Altona, Altona Meadows, Yarraville, Seddon, Footscray, Williamstown, Sunshine, Sunshine West, Laverton, Seabrook, Port Melbourne, St Kilda, Point Cook, Hoppers Crossing and surrounding suburbs. If you are further out, contact us to confirm booking availability.
Can I supply my own parts?
This is assessed case by case. We generally recommend parts we supply or approve so we can stand behind the repair path and fitment. Ask when you request a quote.
How do payments work?
We accept common payment methods at the workshop. PayPal Pay in 4 is available on eligible payments (subject to PayPal eligibility). For larger jobs we explain costs before work proceeds, in line with the approval you give for the job.
Do you use OEM or quality equivalent parts?
Yes. We use OEM or quality equivalent parts suited to the vehicle and the repair. For major work we confirm what we plan to fit before proceeding so you know what is included in the quote.
How much does diagnostics cost?
It depends on the vehicle and fault complexity. We explain the scope before testing — complex electrical tracing or module work may need additional time, and we will tell you if that applies. Repair work is quoted separately after findings are clear.
Do you provide warranty on repairs?
Repairs are covered by Australian Consumer Law guarantees for services we provide. Where we supply and fit parts, we stand behind the repair path we recommend — ask us about coverage for your specific job when we quote the work.
How long does a logbook service take?
Most logbook services are completed within the same day, depending on the vehicle and what the schedule requires. If filters, fluids or additional checks are needed, we will confirm timing when you book.
Do you repair VW DSG and Audi S tronic gearboxes?
Yes. Dual-clutch DSG / S tronic diagnostics, fluid service, mechatronic work and clutch repairs are a specialty. See our dedicated DSG repair & service Melbourne page for gearbox codes, servicing intervals and booking, or book diagnostics if you have shudder, limp mode or gearbox warnings.
What should I bring to my first visit?
Bring your key, service history if available, and note any warning lights or when symptoms appear. For quotes, rego/VIN and a clear description of the problem help us respond accurately.
Do you offer same-day diagnostics?
Same-day diagnostic appointments are often available — call early or message WhatsApp with your rego and symptoms. Availability depends on the workshop schedule.
